Download e-book for iPad: Collaboration in Outsourcing: A Journey to Quality by Sjaak Brinkkemper, Slinger Jansen (eds.)

By Sjaak Brinkkemper, Slinger Jansen (eds.)

ISBN-10: 0230362990

ISBN-13: 9780230362994

ISBN-10: 1349344931

ISBN-13: 9781349344932

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Additional info for Collaboration in Outsourcing: A Journey to Quality

Example text

The eSCM model is specialized for outsourcing relationships, focusing on the strategic level. It differentiates between the client’s (eSCM-CL) and the service provider’s perspective (eSCM-SP) which are symmetric and complement each other, reflecting the client–supplier relationship. This double view resulted in an additional emphasis on the engagement perspective and the ability to manage multi-sourcing relationships (contracting with multiple vendors who have to collaborate with each other). The alignment of the two sides is made by emphasizing (joint) processes.

SAP India gave the impression of having a strong European corporate culture that is successfully coupled with Indian traits. Introduction: Collaboration in Outsourcing Sjaak Brinkkemper and Slinger Jansen Even though the concept of IT outsourcing dates back to the 1960s, it remains a surprisingly challenging field for IT professionals. The geographic distance, though seemingly decreasing, remains a variable that affects the industry in every sense. We identified the need for more research on this topic in 2009 and decided Utrecht University should play a major part.

Logica sourcing governance expert). 3 Microsoft’s approach to formal governance models Microsoft is a global IT development, consulting, and service-providing company. In our case we look at Microsoft not as an offshore outsourcing partner, but as an offshore insourcer company, dividing work and responsibility between its different locations across the globe. Although in their current practices there is no formal governance model in place, the evolution of the partnership between the headquarters in Redmond, CA, United States, and the campus in Hyderabad, India gives a different perspective on outsourcing governance.

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Collaboration in Outsourcing: A Journey to Quality by Sjaak Brinkkemper, Slinger Jansen (eds.)


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